Prophet Source Shipping & Return Policy

Welcome to Prophet Source! We team up with Printful to bring you awesome merchandise. Here’s everything you need to know about shipping, returns, and how to get help when you need it.

All branded merchandise orders are fulfilled by our print-on-demand drop shipper, with shipping and return policies as follows:

What’s your return policy?

We don’t offer order cancellations, returns or exchanges, but if there’s something wrong with your order, such as being defective, damaged, misprinted or an incorrect product please reach out to us. To help us resolve this for you quickly, please email us at support@printful.com within a weeks’ of order receipt with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@printful.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Special Note for Customers in Brazil: In Brazil, the “Right of Regret” allows consumers to withdraw from a contract, including online purchases, within 7 days for a full refund, regardless of the seller’s cancellation policy. The 7-day period starts from the date of purchase confirmation. If you’re in Brazil and regret your purchase, contact us within 7 days of receiving the purchase confirmation email with your order number at support@printful.com

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@printful.com

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do? Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at support@printful.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

For packages lost in transit, if this is a mistake on our end, we’ll take care of it at no cost to you—either with a replacement or a refund. To get started, use the support options in the “Customer Support” section below and include details about the issue.

Order Returns

Returning Your Order

Returns go back to our Printful facility by default. Once we receive your return, you’ll get an automated email notification. If you don’t claim your return within 30 days, it’ll be donated to charity. Heads up: if you send it somewhere other than the Printful address we provide, we can’t take responsibility for it.

Wrong Shipping Address

If you give us an address that the courier can’t use (like missing details), your order will come back to us. Once you update your address, you’ll need to cover the cost to reship it.

Unclaimed Packages

If your order goes unclaimed and gets returned to us, you’ll be responsible for the reshipping costs if you still want it sent out.

Orders Without a Billing Method

If your order is returned due to a wrong address or because it wasn’t claimed, and we don’t have a billing method on file, we can’t reship it. Those items will be donated to charity, and we won’t be able to issue a refund.

Customer Support

We’ve partnered with Printful to handle issues like damaged or defective items, and they’re here to help within 30 days of delivery with replacements or refunds (if it’s their error). For other questions or concerns, you can reach out directly to Printful’s support team. Here’s how:

Live Chat: Chat with Printful’s team during U.S. Eastern Time business hours via the widget on their site: https://www.printful.com/
Email: Send a message to support@printful.com
Printful App Chat: If you use the Printful app, go to Settings > Customer Support > Support Chat.
Problem Report: Submit details (and photos, if needed) through the Printful dashboard/app.
Help Center: Check out Printful’s Help Center online for answers and tutorials: https://help.printful.com/hc/en-us
Support Page: Look for help on printful’s website: https://www.printful.com/contacts

Note for EU Customers

Under EU rules (Article 16(c) and (e) of Directive 2011/83/EU), you can’t return:

Items made just for you or personalized;
Sealed goods (like face masks) that you’ve opened, for health or hygiene reasons.

We may refuse returns based on these rules at our discretion.

Prophet Source Shipping & Return Policy

What’s your return policy?

Delivery

Order Returns

Customer Support

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